Rental Agreement Terms & Conditions


Read Carefully

Local management numbers:
Crye*Leike Gulf Coast Real Estate & Vacation Rentals

formerly IL Group Real Estate & Alabama Beach Vacations

Phone: 251-405-2608
Address: 229 East 20th Ave, Ste 1, Gulf Shores, AL 36542

DISCLAIMER:  Please read your Terms & Conditions Provided With Your Reservation Confirmation, as the Terms & Conditions May Vary.


OWNERSHIP AND MANAGEMENT: This condominium (“property” or “condo”) is managed by Crye*Leike Gulf Coast Real Estate & Vacation Rentals, a division of InsureLutions Inc, hereinafter referred to as “we”, “us”, “our”, “owner” or other similar terms. We reserve the right to refuse rental or to discontinue your occupancy without refund of rent or deposits if, in our sole and absolute judgment, your occupancy is detrimental to the property or you are in violation of the terms and conditions contained herein. Property may not be used for any unlawful purpose. We reserve the right to enter the premises at any time, without notice, for the purpose of inspection, repair, management duties or showing to a prospective buyer (this includes any representative we may appoint on our behalf).

HOLD HARMLESS: By renting this property you, the party signing this document, are assuming all risk of and liability for any damage done to person or property, agents, employees or visitors occasioned by the present or future condition of the premises both latent and manifest. We are not responsible or liable for accidents or injury to any guests or loss of money or valuables of any kind. By signing below you are agreeing to hold harmless and make no claim against IL Group Real Estate, the unit owner(s), or the rental manager personally whatsoever for or on account of any loss of life, personal injury, or damage to or loss of personal property.

WHAT WE PROVIDE: We provide bed linens, bath towels (bath towels may not be used at the pool or beach. Bring your own beach towels!) and a start-up supply of dishwashing soaps, trash bags, paper products and bath soap. Kitchens have silverware, dishes, pots & pans, small appliances including toasters, blenders and coffee makers (without filters).

WHAT RENTERS MUST PROVIDE: Please bring beach towels, sunscreen, and beach chairs unless you are renting from the beach service provider. Please note that canopies and tents are not allowed within 50 feet of the water at Gulf Shores and Orange Beach in all cases must be placed behind the beach chairs provided by the beach service. Our coffee makers do require filters--don't forget. We do not provide baby equipment. You can rent a range of beach and baby gear from local vendors that will be waiting for you when you arrive.


LENGTH OF RENTAL: We have a 3 night minimum stay. During peak summer season, we may choose to rent only Saturday to Saturday or Sunday to Sunday (7 nights). Should you desire to increase your length of stay once you have checked in, we will make every reasonable effort to accommodate your request.

FORMS OF PAYMENT: We accept personal checks, money orders, cashier check or credit cards. We require full payment up front. ALL CHECKS MUST CLEAR 60 DAYS PRIOR TO CHECK-IN. ANY CHECK THAT IS RETURNED FOR NON-PAYMENT (NSF, STOP-PAYMENT, ETC) WILL RESULT IN A $50 FEE AND LOSS OF RESERVATION. Also, if paying by check, a separate check for $500 for a security deposit will be held, not cashed and returned or destroyed after your departure and inspection of the unit.

INITIAL RESERVATION PAYMENT: The Initial Reservation Payment is a minimum of $400 and is payable at the time of reservation. This amount will reserve your reservation.

  • The Initial Reservation Payment is a portion of your rent and will be applied to your total rental; therefore, it will NOT be refunded following your departure.
  • Payment in full is required 30 days prior to check-in.
  • Reservations made within 30 days of check-in require full payment at the time of reservation.

TAXES AND FEES: A $60 non-refundable reservation processing fee, to cover expenses associated with the initial reservation, is due at reservation time and applies to all reservations. A Cleaning fee (price varies by unit) will be added to your rental total. Lodging tax is 13% for Gulf Shores & Orange Beach.

FINAL PAYMENT: Final Payment (balance due after Initial Reservation Payment has been paid) is required 30 days prior to arrival. Any reservations made within 30 days of arrival will require payment in full.

CONFIRMATION: A confirmation listing arrival and departure dates, property information and the rental amount due will be emailed to you upon acceptance of your reservation request and receipt of your Initial Reservation Payment. Please contact us immediately by phone (251-405-2608) or email us if any corrections are necessary; otherwise, it will be assumed correct.

CANCELLATIONS & CHANGES: It is never fun to have to change your plans but if you have to.

All cancellations are subject to the following:

  • 30 day minimum notice is required for cancellation on all rentals
  • If the above notice requirements are met, we will refund your Initial Reservation Payment less a $60 per night cancellation fee. The reservation processing fee is not refundable.
  • Cancellations and date changes occurring less than stated minimum days required notice will result in forfeiture of rent payment and credited only the Initial Reservation Payment.
  • Please note: our cancellation policy does not provide refunds for unforeseen developments such as illnesses, death or weather. The only exception is that of a mandatory hurricane evacuation issued by the City. If this happens, any unused days will be refunded.
  • NO REFUNDS are issued for cancellations or early departure due to inclement weather or personal circumstances inside the cancellation date range. Guests purchasing travel insurance should consult their insurance provider directly to see if they qualify for a refund.

Please Note: Reservations are subject to change or cancellation up to 30 days of arrival date in the event the unit becomes unavailable or is sold. All attempts will be made to move you to a similar unit. A full refund will be provided if these circumstances arise. Thank you.

TRAVEL INSURANCE: We strongly suggest that you purchase travel insurance. Travel insurance is available through a number of providers. Travel insurance is the sole responsibility of the guest and has no affiliation with the owner or management.

Accidental Damage Insurance: As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000. Any damages that exceed $3000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly IL Group Real Estate any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact IL Group Real Estate directly if you do not wish to participate in this assignment.

RENTAL OCCUPANCY: The maximum number of occupants, including children, is determined by city & building requirements, owner, & management and is listed on the description page of each unit. We reserve the right to require lower occupancy at any time and for any reason. Violations of rental occupancy restrictions are grounds for IMMEDIATE EVICTION AND FORFEITURE OF RENT. An atmosphere conducive to quiet enjoyment of those in surrounding units and properties must be maintained at all times. All rules and regulations of the condo complex, the cities of Gulf Shores and Orange Beach must be strictly observed.

MINIMUM RENTAL AGE OF 25: By renting this unit, you certify that you are above the age of 25 and will be present during the stay. Persons above the age of 25 may not rent on behalf of persons under the age of 25. A driver's license of the signing party may be requested upon reservation. Violation of this rule will result in IMMEDIATE EVICTION AND LOCKOUT WITHOUT REFUND. HOUSE PARTIES ARE NOT ALLOWED.

PARKING: Parking varies depending on the condo complex. Rules and requirements are listed in the description of each unit. Please read carefully as there may be additional parking fees and limits depending on the complex.

NO PETS are allowed. A pet, or any evidence of a pet found on the premises, is cause for eviction and forfeiture of rent. Additional cleaning fees of $500 will be charged if evidence of a pet is found after your departure.

GRILLS: It is a violation of local fire codes to grill on a deck. Don't do it! You will be immediately evicted without refund.

MAINTENANCE: It is important to us that the properties be maintained in good repair. Maintenance providers may access the property for purposes of repairing previously reported issues, or for other routine items. We strive to be as unobtrusive as possible while performing these tasks and appreciate your patience—it is important to you and to us that the property be well maintained.

Please let us know as soon as possible if a maintenance issue arises. Just as might occur at you own well-maintained home, mechanical failures and other breakdowns could occur. Please TEXT or call us at 251-215-2672 we will make every effort to correct the situation as quickly as possible.

• NO REFUNDS or rate adjustments will be made for mechanical failures and malfunctioning equipment. Working condition of pools, air conditioners, cable, phones, internet service, TVs, VCRs, DVDs, appliances, elevators, etc. are NOT guaranteed. These amenities are extras provided in addition to the beach house or condo rental. We will make every effort to correct the situation during your stay.

• DAMAGE: Please report any damage or breakage when it occurs so we can fix or replace items as soon as possible.

• Some things break or need repair or replacement due to normal wear and tear or factors out of your or our control. Please let us know about those items so we can take care of them. We want to keep things in good condition.

• We understand accidents happen. We ask that you let us know about them. Unreported new damages found upon your departure will be billed and full payment for repairs will be deducted from the security deposit or charged to the credit card on file.

• Burns of any kind (furniture including deck and pool furniture, carpets, counters, etc) will be considered fully your responsibility.

• Missing items are considered damage. All furnishings, fixtures, appliances, linens, decorations, pillows are the property of the owner. Missing or damaged linens and towels will be charged back to your credit card. Removing makeup with towels, washcloths, etc. may cause stains that cannot be removed and you WILL be charged for these damages. Blood or other stains on the sheets and mattresses are also considered irreparable damage that will result in cashing the security deposit check or a charge to the credit card on file. We do not have extra pillowcases that match our sheet sets if one is taken—we have to purchase a new set. The following charges will apply: $100 King sheet sets, $75 Queen sheet sets, $50 Twin sheet sets, $25 Bath Towel, $10 Hand Towel, $5 Washcloths/Kitchen Towels. Please do not leave your old bed pillow and take ours—that still counts as a missing item. Pillows are $25. Damage to any other items will be charged according to the cost of replacing the item damaged, plus a $50 service charge. By signing below you agree to allow any charges for missing or damaged item to be deducted from the security check or charged to the credit card on file.

CHECK-IN: Following receipt of the balance of the total rental amount, we will provide key information for check-in. Your access instructions will be emailed, along with a payment statement, upon arrival of the final payment.

• Check-in begins at 4:00 p.m. CST.

• We make every effort for the property to be ready for your arrival at that time; however, much of that depends on the courtesy of our guests and the condition in which the property is left. Our housekeeping standards may require extra cleaning time which may delay check-in. We ask for your patience in the unfortunate event this happens on your check-in date. And we ask for your help in ensuring it does not happen to the guests who arrive after you!

• Early Check-In is not available during busy seasons (spring and summer). We encourage you to enjoy our public beaches and local shops, restaurants and attractions if you arrive early. Early check-in MAY be available in other seasons or if the condo is empty before your arrival. Please ask by email several days in advance of your arrival day.

CHECK-OUT: Check-out time is 10:00 a.m. Central Time. If you are leaving significantly earlier, we would love a call the night before to the number on your check-out instructions. Our housekeepers really appreciate having a little extra time to do their work. An additional fee of $100 per hour (or fraction thereof) will be assessed if the property is not completely vacated by check-out time. We are sorry to have to do this, but the next guests will still want to check-in at their check-in time! Unfortunately, late check-out is not available.

SMOKING: NO SMOKING IS ALLOWED ON THE PROPERTY, WHETHER INSIDE THE CONDO OR OUTSIDE ON THE DECK/PATIO/BALCONY. Evidence of smoking on the property will result in a charge of $500 plus any additional damages caused by smoke or burns. IN ADDITION, YOU WILL BE IMMEDIATELY EVICTED AND LOCKED OUT WITHOUT REFUND.

DEPARTURE RESPONSIBILITIES: Please leave the property reasonably clean and in reasonable order (Additional cleaning charges will apply if it is not). Please treat this condo as you would like us to treat yours. All furniture, decorative items, bedding, dishes, etc should be where it was upon your arrival. Please do not remove anything from the condo. If you love our linens, games or decorations, we would be happy to help you find similar items but please do not remove ours!

• Leave kitchen items (dishes, cookware, etc.) cleaned and returned to their proper place.

• Dispose of all trash in proper outside containers.

• Lock all windows and doors.

• Please strip all beds, including pull out sofa, (leave mattress pads) and put all dirty laundry, with towels and wash clothes, in the laundry room.  If no laundry room, please place on floor of each bedroom.

• We have made every effort to ensure that all information printed here is accurate, but cannot be held responsible for errors in printing or changes made in furnishings and appliances. The appearance and amenities of some properties may have changed from the photographs as we consistently update properties. Until confirmed, prices are subject to change and special rates may differ. Any exception to the above mentioned policies much be approved in writing and in advance.

WAIVER OF LIABILITY: Pools, balconies and stairs present an inherent danger. You are accepting full responsibility for the safety of renting parties and all guests; and agreeing to supervise children to ensure their safety. CHILDREN MUST BE SUPERVISED ALL THE TIMES WHILE ON THE PREMISIS. Persons using pools, hot tubs, tennis courts and other amenities agree that for and in consideration of the use of the amenity, to hold harmless and make no claim Crye*Leike Gulf Coast Real Estate & Vacation Rentals, owner, or rental manager personally for or on account of any loss of life, personal injury, or damage to or loss of personal property. This hold harmless applies to the grounds, common areas, and private property within the unit itself as stated in paragraph 2 page 1.

Owners and/or Management assume no responsibility for any accident, injury, or loss that may occur during your stay.

Condo Complex provides pool chairs for your enjoyment during your stay. Please do not take the pool lounge chairs to the beach. Please do not remove any items from the condo. Beach service (chairs and umbrellas) are available during certain times and must be arranged directly with the vendor.

NOTE: It is the renter’s responsibility to report any defects with the unit within 12 hours of their stay. Any damage detected upon inspection after the departure that is not reported will be assumed to the caused by that guest and therefore billed accordingly

By booking through this site, you acknowledge that you have read, understand and agree to comply with all the terms and conditions herein of page 1 and 2 of this document.